Contacts and terms
CONTACTS
We're always happy to help you and answer any questions that arise from the general use of our theme. Click the link below and fill in the contact form - our team will get back to you shortly. Please, provide as much detail as possible for a prompt and effective response.
TERMS
We are available 24/5 - Monday to Friday - and typically respond within 1 business day. Response times may vary based on ticket volume, so please allow up to 2 business days for a response.
We only provide theme support by email via the contact form
WHAT WE COVER
bug fixes for the issues that arise from unmodified use of the theme; we handle bug fixes in order of priority, as per our development schedule, and deliver them through theme updates
questions on theme functionality, setting up your theme, and configuring theme settings
WHAT WE DON'T COVER
support for integrations of third-party apps and custom code
issues and bugs that arise from the use of third-party apps and custom code
customizations (adding new features and altering the design of the theme)
Please note, that platform questions or issues are not theme-related and are covered by Shopify support. So, if you need assistance with Shopify admin tools, product setup, or checkout, please contact Shopify support.
CUSTOMIZATIONS
For any theme customizations, we recommend that you hire a Shopify expert. Be that a major redesign or a small change in code, an experienced developer will provide high-level service and full support for their work. You may start by submitting a project to our trusted partners, and be matched with a Shopify expert.
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